Terms & Conditions

1. Introduction

Welcome to OomrahBooking (oomrah.my). These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms.

OomrahBooking is a marketplace platform that connects pilgrims with licensed travel agents offering Umrah packages. We act as an intermediary and payment protection service.

2. Definitions

• "Platform" refers to the OomrahBooking website and mobile applications
• "User" refers to any person who accesses or uses our Platform
• "Service Provider" refers to licensed travel agents offering packages
• "Pilgrim" or "Customer" refers to users booking Umrah packages
• "Package" refers to Umrah travel packages listed on our Platform

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete information during registration
• Have a valid passport with at least 6 months validity for travel

4. Booking and Payment

4.1 Booking Process

When you make a booking through our Platform, you enter into a contract with the Service Provider. OomrahBooking facilitates this transaction and provides payment protection services.

4.2 Payment Terms

• All prices are displayed in Malaysian Ringgit (MYR)
• Payment must be made through our secure platform
• We accept major credit/debit cards and online banking
• Your payment is held in escrow and released according to our Payment Protection Policy

4.3 Payment Protection

Payments made through our Platform are protected. Funds are released to Service Providers only upon completion of specified milestones. See our Payment Protection Policy for details.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

• 60+ days before departure: Full refund minus RM 200 admin fee
• 30-59 days before departure: 70% refund
• 15-29 days before departure: 50% refund
• 7-14 days before departure: 25% refund
• Less than 7 days: No refund

5.2 Cancellation by Service Provider

If the Service Provider cancels your booking, you are entitled to a full refund or the option to rebook with another available date/package.

6. User Responsibilities

As a user, you agree to:

• Provide accurate personal and passport information
• Ensure your passport is valid for at least 6 months from travel date
• Obtain necessary vaccinations as required by Saudi authorities
• Comply with Saudi Arabian laws and regulations
• Not engage in fraudulent or illegal activities on our Platform
• Not make payment arrangements outside of our Platform

7. Service Provider Responsibilities

Service Providers on our Platform must:

• Hold valid MOTAC license for Umrah travel services
• Provide accurate package information and pricing
• Deliver services as described in the package listing
• Maintain appropriate insurance coverage
• Respond to customer inquiries within reasonable time

8. Limitation of Liability

OomrahBooking acts as a marketplace platform and is not the provider of travel services. Our liability is limited to:

• Payment protection services as outlined in our policy
• Platform functionality and availability
• Verification of Service Provider licensing

We are not liable for actions, omissions, or negligence of Service Providers, flight delays, visa issues beyond our control, or force majeure events.

9. Dispute Resolution

In case of disputes between Customers and Service Providers:

• First, attempt to resolve directly through our chat platform
• If unresolved, submit a dispute through our support system
• Our team will mediate and make a decision within 14 business days
• Decisions regarding unreleased funds are final

10. Intellectual Property

All content on our Platform, including logos, text, images, and software, is the property of OomrahBooking or its licensors. You may not reproduce, distribute, or create derivative works without our written permission.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Platform. Continued use of our services constitutes acceptance of modified Terms.

13. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.